Privacy Policy
How Dive Beyond LTD collects, uses, stores and protects personal information when you use missourisingle.com or contact Sounding Line Diving about a diving excursion.
1. Who controls your information
Dive Beyond LTD, Castletown, Portland DT5 1BD, is the controller of personal data collected through this website and through booking enquiries for Sounding Line Diving. Our contact email is [email protected] and our telephone number is +44 7133 269935. VAT number: GB 335962968.
This policy applies when you browse our website, submit an enquiry, ask about equipment or availability, or communicate with us in connection with a diving excursion. It is intended to explain our processing in clear terms before you give us personal information.
2. Information we collect
When you send a booking enquiry, we may collect your name, email address, telephone number, preferred date, chosen dive package, self-described diving experience and any information you choose to place in the notes field. If we progress the enquiry, we may also request information needed to assess suitability for a particular dive profile, such as qualification level, recent diving history, equipment requirements and relevant answers to a health or fitness questionnaire.
We also receive basic technical information when the website is used, such as device and browser characteristics, pages viewed, approximate connection location, referring page and time of access. Analytics information is only used where the applicable consent requirements have been satisfied. We do not ask you to include unnecessary medical detail in a general website enquiry.
3. Why we use personal information
Answering enquiries and taking steps before a booking
We use the details you submit to answer your enquiry, check availability, match your stated experience to a suitable package, discuss equipment requirements and prepare a proposed booking. This processing is necessary to take steps at your request before entering into a contract.
Providing a confirmed service
If you make a booking, we use the information needed to administer that booking, communicate changes, organise the agreed service and keep appropriate transaction records. The lawful basis is performance of the contract and, where applicable, compliance with legal obligations.
Safety and operational records
For a confirmed diving activity we may need limited information relevant to safe planning, such as experience, qualifications, equipment and suitability declarations. Depending on the nature of the information and the circumstances, processing may be necessary for contract performance, our legitimate interests in operating a safe recreational diving service, or another lawful basis available under UK data protection law. Where special-category information is required, we apply an appropriate condition and limit access to people who need it for the relevant purpose.
Service administration and legal obligations
We may use contact and transaction information to manage payments, accounts, complaints, insurance matters, legal claims, tax records and fraud prevention. We may also use information where necessary to protect the rights, property or safety of customers, staff and third parties.
5. How long we keep information
General enquiries that do not become bookings are normally retained only for as long as needed to resolve the enquiry and deal with reasonable follow-up. Booking, payment and accounting records may be kept for longer where required for tax, legal, insurance, safety or dispute-resolution purposes.
Retention is reviewed by reference to the purpose of the record, legal obligations, limitation periods, insurance requirements and whether there is a continuing relationship with you. When information is no longer required, it is deleted, anonymised or securely disposed of as appropriate.
6. Your UK data protection rights
Depending on the circumstances, you may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or portability of information you provided. Where processing is based on consent, you may withdraw that consent without affecting processing that was lawful before withdrawal.
To exercise a right, contact Dive Beyond LTD using the details above. We may need to verify your identity before acting on a request. You also have the right to complain to the UK Information Commissioner’s Office if you are concerned about how your personal information has been handled.
8. International processing and security
Some service providers may process information outside the United Kingdom. Where that happens, we use an appropriate transfer mechanism or another lawful safeguard required by UK data protection law. We take proportionate technical and organisational steps intended to protect personal information against accidental loss, unauthorised access, alteration or disclosure.
No transmission method can be guaranteed to be completely secure, so we also limit the information collected through the public enquiry form to what is reasonably needed at that stage.
9. Changes to this policy
We may update this policy when our services, providers or legal requirements change. The date at the top of the page identifies the current version. Material changes will be reflected on this page before or when the revised processing begins, as appropriate.